Guide to Queueing

When to arrive

• If you would like to queue for Ground passes, it is advisable to join The Queue a few hours before the Grounds open at 9.30am
  
  
• Please note: Entry at any time is subject to Grounds capacity, which does vary. Spectators may only be admitted as people leave, subject to weather / conditions of the Grounds. 
• Another reminder: Bags deposited in left luggage should be no bigger than 60cm x 45cm x 25cm  - NEW FOR 2015

Queue Cards

On your arrival at the end of The Queue you will be issued with a Queue Card. This card is dated and numbered to show your position in The Queue. It must be retained and will be checked on entry to the Grounds. These are non-transferable.

Please note therefore that your position in The Queue (and therefore what ticket you will receive) is dictated by what time you arrive in The Queue. 

Queueing Procedures

Early in the morning (approximately 6am) anyone in The Queue will be woken by the Stewards, asked to dismantle any overnight equipment, and close up into a tighter formation to create space for those joining The Queue on the day.

At approximately 7:30am Stewards will issue wristbands to those towards the front of The Queue who are queuing for tickets for the Show Courts. The number of wristbands issued exactly matches the quantity of tickets available for each court on that day.

Wristbands, marked by court and with a detachable 'court' tally, will be offered to queuers according to the number of Show Court tickets available. On reaching the entrance kiosk, the tally must be detached and handed to the cashier who will issue one ticket for the court on the tally.

Disabled Visitors with mobility impairments

There are facilities for mobility-impaired visitors to wait nearer the Grounds. Entry to the Grounds will be in The Queue Card number order. Please ask any Steward for further assistance. Disabled visitors with mobility impairments who intend to buy tickets on the day of play are advised to telephone the Ticket Office on +44 20 8971 2473 for further details on queuing and car parking arrangements. 

A welcoming environment

We acknowledge the help and cooperation of the Metropolitan Police, the Wimbledon Park Golf Club and the London Boroughs of Merton and Wandsworth in providing a safe environment for those who wish to queue daily and/or overnight for Championships tickets.

We appreciate your cooperation with our Stewards, supported by experienced Security Officers and the Police, to ensure good behaviour in The Queue and restraint with regard to noise and the consumption of alcohol, and we especially ask you to respect the environment. The Honorary Stewards operate a Code of Conduct for The Queue and will arbitrate in any dispute.

Left Luggage Facilities

Luggage regulations - Grounds

One bag only per person will be allowed and this bag must measure no more than 16" x 12" x 12" (40cm x 30cm x 30cm). Further, no hard-sided items (e.g. picnic hampers, vacuum flasks, coolboxes or briefcases) of any size will be allowed into the grounds.

Click here for full details of prohibited Items

Luggage regulations - Left Luggage Facilities

• Bags deposited in left luggage should be no bigger than 60cm x 45cm x 25cm (24” x 18” x 10”).
• Left luggage facilities are available within Wimbledon Park, opening at 5.30am and closing one hour after play ends for the day. Unclaimed items will be transferred to the Lost Property Office and must be claimed before the end of The Championships as return after this point cannot be guaranteed. Please contact the office on 0208 971 2251 to arrange collection.
   
• Overnight equipment, along with oversized bags, picnic hampers and other prohibited items can be left in the dedicated left luggage facilities. A £5 charge will be made for the deposit of overnight equipment, with the proceeds donated towards improving facilities in Wimbledon Park. Other items cost £1 to deposit.
   
• In order to minimise the impact we make on our neighbourhood and the local environment please bring only essential items/equipment
   
• Due to space constraints we regret that Queuers will not be allowed to bring or erect gazebos.

Code of Conduct

The AELTC, in accordance with statutory authority, reserves the right to refuse entry to anyone adopting unreasonable social behaviour or who causes obstruction, danger or annoyance and/or commits any action against the spirit of this Code of Conduct. Please have regard for our neighbours, the facilities and others in The Queue and adopt reasonable social behaviour at all times.

1. You are in The Queue if you join it at the end and remain in it until you have acquired a ticket at the turnstiles at Gate 3
2. Your position in The Queue cannot be reserved by the placing of equipment — you must be present in person and hold a valid, numbered and dated Queue Card. Queue Cards are issued one per individual and are strictly non-transferable
3. You may not reserve a place in The Queue for somebody else, other than in their short term absence (e.g. toilet break, purchase of refreshments etc). Temporary absence from The Queue should not exceed 30 minutes
4. Queue jumping is not acceptable and will not be tolerated
5. There are no left luggage facilities inside the Grounds; only one bag per person will be allowed into the Grounds and any item/bag exceeding 40cm x 30cm x 30cm (16” x 12” x 12”) in size or hard-sided bags of any size must be left in one of the facilities outside the Grounds (please note that bags deposited in left luggage should be no bigger than 60cm x 45cm x 25cm)
6. The turnstiles accept cash (Sterling) only; if necessary, please ask a Steward for directions to the nearest ATM (cash point)
7. Do not leave bags or other items unattended at any time; they will be removed and may be destroyed by the Police
8. Confiscation of a Queue Card constitutes refusal of entry to The Championships’ Grounds
9. Anti-Social behaviour likely to cause annoyance or offence to other queuers will not be tolerated.

Specifically:

• Barbecues or fires are not permitted in The Queue, in Wimbledon Park, the Golf Course or on pavements outside the Park or Golf Course
• Overnight queuers should use tents which accommodate a maximum of two persons
• Please do not bring or erect gazebos
• Do not play music or ball games etc. After 10.00pm. At this time all queuers must be close to their tents and settling down for the night, recognising that other queuers will be going to sleep. This rule is strictly enforced
• Pizza/‘take-away’ orders must be arranged for delivery at the Wimbledon Park Road gate only
• Excessive consumption of alcohol and/or drunken behaviour will not be tolerated and will result in the confiscation of your Queue Card and removal from The Queue. There is a limit of alcohol allowed into the Grounds of one 75cl bottle of wine, or two 500ml cans of beer, or two cans of premixed aperitifs per person. Bottles of spirits or fortified wines will not be allowed into the Grounds
• Please use the litter bins provided
• Loud music must NOT be played at any time (use personal headphones)
• The Stewards have the AELTC’s authority, supported by Security Officers and the Police, to confiscate your Queue Card and therefore refuse entry to the Grounds.

Richard Lewis
Chief Executive, AELTC

Anti-tout 

Despite increasing pressure to the contrary, it is our policy to retain a significant number of tickets for the general public. We also continue with extensive measures to minimise the ‘black market’ and ensure that tickets are used by those who originally bought them.

All tickets, excluding those with the word 'Debenture' printed on them instead of the price, are strictly non-transferable and must not be sold, nor advertised for sale, whether on the internet, in newspapers or elsewhere. Any ticket advertised for sale will be void.

If you are unable to use the ticket(s) issued to you please contact, as soon as possible, the organisation from which you purchased the tickets. In many circumstances, providing the tickets are returned prior to the day of play, the AELTC, and those bodies to which it issues tickets, are able to operate a flexible returns/refund policy.

WARNING
Do not buy tickets from touts or other unauthorised agents or unofficial websites: they may not gain you entry to the Grounds.